Privacy Policy

1. Introduction

Joglo Translation is committed to protecting the privacy and confidentiality of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our translation and localization services or browse our website.

2. Information We Collect

• Personal Information: Name, email address, phone number, company details, and payment information.
• Project Data: Content, files, or materials submitted for translation, editing, or DTP services.
• Usage Data: Information collected automatically such as IP address, browser type, pages visited, and time spent on the website.

3. How We Use Your Information

We use the collected data for the following purposes:

• To deliver language and DTP services.
• To respond to inquiries and provide customer support.
• To improve website functionality and user experience.
• To process invoices and manage payment records.
• To comply with legal or contractual obligations.

4. Confidentiality of Client Content

All content and materials shared with Joglo Translation for the purpose of translation, proofreading, DTP, or related services are treated with the highest level of confidentiality. We do not disclose, reuse, or reproduce any client material without explicit written consent.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Our systems are monitored and updated regularly to maintain data integrity and safeguard client confidentiality.

6. Sharing of Information

We do not sell, rent, or share personal data with third parties unless required by law or for service delivery (e.g., working with freelance linguists or payment processors) under strict confidentiality agreements.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze trends, and track user behavior on the site. You may adjust your browser settings to decline cookies, though some features may not function properly.

8. Your Rights

You have the right to access, correct, or delete your personal information upon request. You may also request that we restrict the processing of your data or object to certain types of processing.

9. Data Retention

We retain personal and project data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

10. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information.

11. Contact Information

For questions or concerns about this Privacy Policy, please contact us at:

• Email: [email protected]
• Phone: +62 857-1662-1167
• Address: Jl. Joglo Raya No.75, Joglo, Kembangan, Jakarta Barat, Jakarta, Indonesia 11640